Connect with us

Responses To HRDF Townhall Session – Training Providers (TPs) & Programmes

Photo: HRDF

HR: Human Resources

Responses To HRDF Townhall Session – Training Providers (TPs) & Programmes

HRDF has shared a list of responses to the queries raised in the Townhall Session with YB M. Kula Segaran, Malaysian Minister of Human Resources. This week, we focus on answers related to Training Providers & Programmes


On 7 June 2018, close to 600 HRDF registered Training Providers gathered for a Townhall with the Minister of Human Resources, YB M. Kula Segaran. Held at Connexion Conference & Event Centre at The Vertical, Bangsar South, Kuala Lumpur, the session was also telecast ‘live’ via Facebook & Instagram.

Following the Townhall, HRDF compiled answers to questions raised according to the following key areas:

  1. Training Providers (TPs) & Programmes
  2. Pool fund (HRDF 30 per cent Consolidated Fund)
  3. Governance
  4. Suggestions for improvement
  5. General

Due to the length of the responses, I will be sharing the answers area by area weekly starting from this week onwards. However, if you’d prefer to to review the answers all at once, you can visit their site here – what is listed below is as posted on their website.


For this week, we’ll start with answers on Training Providers & Programmes:

    1. HRDF responded that at present, it recognises all professional accreditations inclusive of Malaysian Qualifications Agency (MQA), Malaysian Occupational Skills Qualifications (MOSQ), Professional Certifications as well as Industry Certification.

    1. HRDF advised that before Year 2014, the cost of registration as a training provider (TP) with HRDF was RM 1,200 per year.

    2. In 2014, the amount was adjusted to RM 3,000 for three (3) years (Training Provider Circular No. 1/2014), providing savings of RM 600 over a period of three (3) years.

    3. At present, HRDF is in the midst of reviewing the training landscape in the country to determine the needs to re-categorise registered TPs and set suitable registration fees.

    1. On this matter, the answer was that the Star Rating criteria was developed in year 2015 together with the Education Sectorial Training Committee (STC Education):

      1. STC Education comprises of the relevant Associations representing TPs, trainers as well as educational institutions.

      2. This initiative was taken to ensure inclusiveness where the criteria was discussed, reviewed, validated and finalised by professionals in the field of training and education.

    2. Based on feedback received during the Townhall, HRDF had collected views from additional TPs on the current Star Rating system.

      1. An online survey form was uploaded on the Star Rating page on the HRDF Portal where TPs could provide their assessment of the Star Rating System.

      2. This is to ensure there is a holistic representation of the community on issues raised.

      3. The form has been online since 18 June 2018 and as of 31 July 2018, we received 140 responses. This form will be made available until end August 2018.

    3. Pending collation of responses received, the current Star Rating system had been put on hold effective 6 July 2018, to facilitate review of the system and address issues raised.

      1. HRDF has planned engagements with registered TPs as well as registered employers via a series of workshops, to review the relevancy of the Star Rating system, as well as areas for improvement.

      2. The aim is that all parties can together create a better and more holistic rating mechanism for HRDF registered TPs that will contribute towards our main aim of strengthening the economic development of Malaysia through human capital development.

      3. The current Star Rating system assessment form, criteria and guidelines are available on HRDF Portal for all to view. These documents were previously made available only to registered TPs when they logged on to the portal.

    4. As part of continuous improvement, a Council of Trainers will be established to provide input and guidance on learning and development matters.

    1. HRDF welcomes the idea to setup a Training Council and will review this suggestion.

    2. Among others, the Council will act as an advisory body to HRDF on matters concerning TPs and Trainers.

    1. In HRDF’s aspiration to elevate the quality of training / learning & development in Malaysia, HRDF has planned to develop a trainers’ development roadmap as one of its strategic initiatives in Year 2018.

      1. In April 2018, HRDF started with the first workshop in its series to develop a Trainers Competency Framework towards professional development of trainers.

      2. This journey involves collaborating with training associations, employers, training experts and related Government agencies.

      3. Part of the journey will also involve offering Continuous Professional Development (CPD) programmes for trainers to continuously upgrade themselves and remain relevant to the learning and development industry.

    2. They added that the ultimate aim is to create a pool of highly competent trainers to meet the human capital development needs of the nation.

      1. This matter will then be tabled to the proposed Council of Trainers for review and endorsement.

    1. HRDF advised that TPs who wish to become HRDF TTT trainers would have to follow the current procedure.

      1. They would first have to submit their proposed programme structure and training manual for processing to HRDF.

      2. This is to ensure that it is aligned with the HRDF certified trainer curriculum structure. All supporting documents must be complete.

      3. Applications which have passed through the first stage of processing will be tabled to the Evaluation Committee.

      4. Once this Committee is satisfied with the content and the trainers’ profiles, HRDF will then invite the trainers for a mock presentation.

      5. These trainers will be assessed in terms of knowledge, preparedness, delivery and expected outcome of the training.

      6. Successful trainers will then be required to conduct two (2) trial runs of the 5-day TTT programme (actual training assigned by HRDF) where feedback from participants will be collected and analysed.

      7. If the overall feedback from these two (2) sessions met the set standards, the trainer will be approved as a HRDF certified TTT trainer.

    2. For all HRDF’s organised TTT programmes, evaluation forms are handed directly to participants for immediate feedback, without interference from the trainers.

      1. HRDF analyses all feedback given. Red flags will be raised when there are complaints lodged against TPs / trainers.

      2. As part of continuous improvement, HRDF will implement an online evaluation process for a more objective implementation of all TTT programmes.

    1. HRDF responded that all registered TPs are entitled to participate in any programmes offered.

    2. HRDF has started to analyse the present training landscape to determine the need for classification of registered TPs.

    3. The findings will then be proposed to the Council of Trainers for their feedback and recommendation before being brought to the Management and Board of HRDF for further action.

SME Assist notes with confidence that a lot of movement is on the right track on this – a Council of Trainers independent of Training Providers will go a long way in returning the quality of training in Malaysia, as is an important distinction on the difference between the two.

However if the ultimate aim is to create a pool of highly competent trainers to meet the human capital development needs of the nation, then ALL programs of training providers MUST be evaluated in delivery by the Council of Trainers – whose selection must be made up of industry representatives and former trainers so that the trainings are current and up to date.

In this regard, there should not be a need to go through the materials themselves, simply a random presentation process for half a day of any one of their modules to see if these trainers are up to mark – and only those who are up to mark may continue as HRDF endorsed training providers so that the quality of trainings are not hampered.


is an Author, Trainer and Consultant in the areas of Entrepreneurship, Communication, Organizational Development and Project Management. Some of his past successes include restructuring a private University to enable an increase in student numbers, and serving the Malaysian government as a Communications Consultant as part of its profile building efforts. He is now focused on success building of individuals and organizations.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

More in HR: Human Resources

Popular Posts

Advertisement Contact us for your Ad
To Top